Browsing School of Hospitality and Tourism Management by Subject "Service quality"
Now showing items 1-2 of 2
-
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Online Science Journals, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Current Issues in African Tourism Research, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ...
