School of Hospitality and Tourism Management
Recent Submissions
-
Examining the Influence of Push and Pull Travel Motivation Factors on Domestic Tourism Performance. A Case of Mombasa County, Kenya
(2022-09)Understanding tourist’s motivations to visit destinations is important as it helps in segmenting the markets thereby allowing tourism stakeholders to correctly target them. This study aimed at establishing the influence ... -
Competence Cognition and Its Influence on Supervisors’ Job Satisfaction: A Perspective of Guest Houses in Mombasa County, Kenya
(American Research Institute for Policy Development, 2019-06)Competence is the extent to which an employee can perform work activities skillfully and with the required knowledge.Competence is critical for guest house supervisors. This is because, compared to classified ... -
Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi
(African Journal of Tourism, Hospitality and Leisure Studies, 2017)This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable ... -
Effect of Involvement Culture on Performance of Selected 5-Star Chain Affiliated-Hotels in Kenya
(elixirpublishers, 2017)The paper sought to establish the effect of involvement culture on performance of selected 5-star Chain affiliated hotels in Kenya. The study employed descriptive research design. The study was undertaken in Nairobi ... -
Effects of Multimedia Advertisement Features on Customer Satisfaction in Kenyan 5-Star Hotels
(elixirpublishers, 2017)The paper sought to assess the effects of multimedia advertisement features on customer satisfaction in 5-star hotels in Kenya. The study was conducted in Nairobi which is the capital city of Kenya between the month of ... -
Homestay Tourist Accommodation as a Tool for Socio-Economic Well-Being of Rural Communities in Kenya
(Journal of Tourism and Hospitality Management, 2018)In most developing countries, tourism has been portrayed as a contributor to small scale enterprises, thus directly uplifting the standards of living as well as a catalyst for community ... -
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Current Issues in African Tourism Research, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
Relationship between gender and proactive work behaviour in the Kenya’s hotel industry
(African Journal of Tourism, Hospitality and Leisure Studies, 2017)According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ... -
Relationship between Body Mass Index and Blood Pressure Level in Hypertensive Patients Attending Kiambu District Hospital, Kenya
(International Journal of Health Sciences and Research, 2018)Uncontrolled hypertension is the primary cause of cardiovascular disease occurrence which greatly contributes to fatality worldwide. Obesity is known to impact cardiovascular health, being an appropriate ... -
Selecting non-classified hotels in Kenya: what really matters for business guests?
(African Journal of Hospitality, Tourism and Leisure, 2014)Non-classified hotels,which comprise small hotels and guest houses,are important accommodation providers offering limited services and products as compared to the classified hotels. Through guest ... -
Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi
(Online Science Journals, 2017)This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable hospitality business, there ... -
Determinants of Perceived Socio - Economic Tourism Benefits Accruing to the Local Community Living Adjacent to Kisite - Mpunguti Marine Park and Reserve, Kenya
(2015-05)That socio–economic benefits accruing from tourism in marine protected areas are key to garnering local people’s support and involvement in tourism cannot be overemphasized. Marine protected areas support local communities ... -
Relationship between gender and proactive work behaviour in the Kenya’s hotel industry
(Online Science Journals, 2017)According to Kenya National Bureau of Statistics report, (2016), wage employment by industry and sex statistics indicate a majority of males employed in the modern sector than female with accommodation and food service ... -
Potential influence of IS0 9001: 2000 quality management principles on service quality in Kenya’s hotel industry
(Online Science Journals, 2017)In this time of globalization and turbulent economic environment, hotel establishments in the world are required to implement new management approaches in order to provide high quality service. Implementation of quality ... -
Relationship Between Innovation Barriers and Proactive Work Behavior in Selected Hotels in Nairobi City, Kenya.
(2015-03)Proactive work behavior and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ... -
Innovation Barriers and Proactive Work Behaviour: Lessons from Selected Hotels in Nairobi City, Kenya
(Utafiti Foundation, 2017-10-09)Proactive work behaviour and innovation in hotels may bring about positive changes in work environment that may include improved quality products, increased efficiency, a cut on costs and a greater market share. Despite ...
RSS 1.0