Browsing School of Hospitality and Tourism Management by Subject "Service Quality"

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Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi

Sepulaand, Michael Bennett; Shirandula, Duncan (African Journal of Tourism, Hospitality and Leisure Studies, 2017)

This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable ...