Browsing School of Hospitality & Tourism Management by Subject "Customer Loyalty"

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Influence of Customer Service on the Performance of Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi

Sepulaand, Michael B.; Shirandula, Duncan (Online Science Journals, 2017)

This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable hospitality business, there ...
Influence of Customer Service on the Performanceof Hospitality Enterprises: Lessons from Sunbird Tourism Limited in Malawi

Sepulaand, Michael Bennett; Shirandula, Duncan (African Journal of Tourism, Hospitality and Leisure Studies, 2017)

This paper examines the influence of customer service on the success of hospitality enterprises. The paper argues that in order to deliver excellent services that will result into profitable ...