Browsing School of Business and Economics by Subject "Service quality gaps"
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Service quality gaps and their effects on organizational performance in the real estate industry in Kenya: A case of Myspace Properties
(International Journal of Social Sciences and Entrepreneurship, 2013)Service quality gaps usually exist whenever a client goes to a real estate company for its services. This is because most of the time the real estate agents usually overpromise and they fail to deliver as per the promise ...
